As I've mentioned, I've been enjoying commenting on The News Tribune. Not only is there a wider variety of subject matter, the moderation is excellent.
I was having some auto-moderation problems with the website and DISQUS so I called and immediately got assistance. I had done nothing wrong. There was a glitch in the system. The moderator did advise me that "certain words" will trip the moderation, but that I hadn't used any such words (not to my surprise, although I do recall quoting The Bible in The Olympian and having the auto-mod go nuts over the word "ass"....or could that have been the bias-moderator?) I digress.
So...next comes connection problems. I left a message for the previous moderator and in her absense, BINGO I have a return call from another helpful employee.
No bitching, no attitude, just customer service because they KNOW I'm the customer.
My hat is off to their staff for professionalism and excellence.
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2 comments:
I sure hope that the Trib's association with the Zero doesn't dilute that "professionalism and excellence."
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They refer to The Olympian as "a partner".
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